Strive for Five Program

Lakeside strives to provide superior healthcare services to all those we come in contact with on a daily basis. To this end, Lakeside’s “Strive for Five” program is an initiative to promote dialogue between staff and patients, family members, referral sources and fellow employees. “Strive for Five” posters similar to the image below are placed throughout our 37-acre campus, along with individual buttons that staff wear visibly to promote this dialogue.

2017-2018 Inpatient Survey

Scoring Based on a 1-5 Scale.

STATEMENT OCT NOV DEC JAN FEB MAR
1. I was encouraged to help myself & ask others to help me. 4.62 4.63 4.64 4.70 4.66 4.61
2. I was informed of my rights. 4.47 4.44 4.52 4.58 4.56 4.61
3. I felt safe while I was here. 4.54 4.53 4.51 4.63 4.58 4.52
4. The environment was clean and comfortable. 4.43 4.40 4.43 4.52 4.45 4.46
5. Staff were sensitive to language, cultural and spiritual needs. 4.45 4.47 4.51 4.60 4.52 4.53
6. I was satisfied with the food 4.07 4.20 4.23 4.30 4.28 4.26
7. The therapy groups were helpful to me. 4.58 4.53 4.62 4.66 4.63 4.63
8. I had input into my treatment plan goals. 4.56 4.53 4.63 4.66 4.58 4.55
9. I was satisfied with the unit/program staff. 4.43 4.41 4.52 4.62 4.56 4.58
10. I was satisfied with my physician. 4.55 4.52 4.64 4.67 4.62 4.59
11. I was treated with respect and dignity. 4.48 4.47 4.54 4.64 4.59 4.55
12. I feel better now than when I was admitted. 4.63 4.63 4.71 4.76 4.68 4.69
13. I understand what my medications do & why/how I should take them. 4.66 4.65 4.73 4.71 4.67 4.67
14. I understand the importance of following my discharge plan. 4.68 4.68 4.76 4.77 4.70 4.72
15. Overall I was very satisfied with my treatment. 4.54 4.57 4.62 4.68 4.60 4.63
16. I would recommend this facility to someone needing treatment. 4.46 4.50 4.58 4.65 4.48 4.57

 

2017-2018 Outpatient Survey

Scoring Based on a 1-5 Scale.

STATEMENT OCT NOV DEC JAN FEB MAR
1. I was encouraged to help myself and ask others to help me. 4.70 4.67 4.66 4.72 4.85 4.77
2. I was informed of my rights. 4.71 4.47 4.58 4.63 4.80 4.67
3. I felt safe while I was here. 4.76 4.66 4.73 4.75 4.80 4.74
4. The environment was clean and comfortable. 4.65 4.49 4.55 4.71 4.70 4.55
5. Staff were sensitive to language, cultural and spiritual needs. 4.70 4.58 4.66 4.67 4.82 4.65
6. My therapist responded to and addressed my needs. 4.82 4.74 4.74 4.83 4.89 4.72
7. The therapy groups were helpful to me. 4.66 4.63 4.73 4.76 4.77 4.72
8. I had input into my treatment plan goals. 4.62 4.63 4.68 4.72 4.72 4.76
9. I was treated with dignity and respect. 4.75 4.68 4.76 4.72 4.80 4.77
10. I feel better now than when I was admitted. 4.66 4.72 4.71 4.70 4.77 4.73
11. The information/education provided by program addressed my needs. 4.64 4.58 4.71 4.64 4.73 4.65
12. I understand the importance of following my discharge plan. 4.85 4.76 4.74 4.78 4.90 4.84
13. Overall I was satisfied with my treatment. 4.64 4.67 4.70 4.71 4.80 4.71
14. I would recommend this facility to someone needing treatment. 4.69 4.70 4.80 4.64 4.79 4.68

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